Refund policy

Refund Policy

Orsine
Last updated: 09/29/2026

Thank you for shopping with Orsine. We want you to feel confident in every purchase, so please read our policy below before placing an order.

14-Day Return Window

You may request a return within 14 days of the date your order was delivered. Requests made after 14 days cannot be accepted.

Return Conditions

To be eligible for a return, items must be:

  • Unopened and unused, in the same condition you received them
  • In the original, sealed packaging, with all tags, labels and inserts included
  • Accompanied by your order number or proof of purchase

Items that have been opened, used, washed, altered or damaged after delivery are not eligible for a return or refund.

How to Start a Return

Email us at orsineco@outlook.com with your order number, the item(s) you wish to return, and the reason for your return. Our team will reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as Orsine is not responsible for returns lost in transit. Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the credit to your account.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please email us at orsineco@outlook.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We will make it right with a replacement or refund.

Lost, Stolen or Undelivered Orders

Orsine is not responsible for orders that are lost, stolen or misdelivered once they have been handed to the shipping carrier. This includes packages marked as "delivered" by the carrier. Please double-check your shipping address at checkout, as we cannot be held responsible for orders sent to an incorrect address provided by the customer.

If your package is lost or marked delivered but not received, we recommend contacting the shipping carrier directly to file a claim, and checking with neighbors or your building's mail area. We are happy to provide your tracking information to assist with this process.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item following the steps above and place a new order.

Contact Us

For any questions about this policy, please contact us at:
orsineco@outlook.com